Goal11 Privacy Policy — Your data is safe with us

Goal11 (hereinafter referred to as "we", "goal11", or the "platform") is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting our users' privacy. This Privacy Policy clearly explains how your information is handled when you use the goal11 website and services.

By creating an account on goal11, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering. We may update this policy at any time and will notify you of any changes.

Goal11 believes that privacy is a fundamental right in the digital age. To earn the trust of millions of users in Bangladesh, goal11 consistently adheres to international data protection standards. Our Privacy Policy is written in plain, easy-to-understand language so everyone can follow it.

Goal11 only collects data that is strictly necessary to operate our services properly. No excessive or unnecessary information is collected. The categories of data we collect are outlined below.

Goal11 uses collected data solely for specific, legitimate purposes. Every use case for your information is detailed below.

• Account registration and management — to create, verify, and maintain your goal11 account.
• Transaction Processing — to ensure deposits, withdrawals, and bonus payments are completed smoothly.
• Security & Fraud Prevention — detects suspicious activity to keep your account protected.
• Customer support — to resolve your complaints, queries, and issues promptly.
• Legal compliance — to meet regulatory requirements and complete KYC verification.
• Service Improvement — to enhance and personalize your gaming experience.
• Responsible Gaming — monitors player behavior to identify harmful patterns early.
• Marketing Communications — to send you relevant promotions and offers with your consent.

Goal11 never sells your personal information to third parties. However, in the normal course of operating our services, there are specific situations where limited data sharing may be necessary.

• Payment Providers: Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Technology Partners: Software and cloud service providers used to operate the platform — all under strict confidentiality agreements.
• Legal Authorities: For court orders or government investigations — only where legally required.
• Audit & Regulatory Bodies: Specific data shared with regulatory authorities for license compliance verification.

Goal11 uses industry-leading technology to protect your data. Our security framework is built in multiple layers so that if one layer fails, the others continue to keep your information secure.

• 256-bit SSL/TLS encryption — all data is fully encrypted during transfer.
• Two-Factor Authentication (2FA) — an extra layer of security applied at login.
• Real-Time Fraud Monitoring — suspicious activity is detected and blocked instantly.
• Data masking — stored sensitive information is partially obscured.
• Regular Security Audits — routine system checks conducted by independent third-party experts.
• Firewall & Intrusion Detection — automated protection against unauthorized access.

The goal11 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Required for login sessions and security — goal11 cannot function properly without these.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To collect website usage statistics — completely anonymised.
• Marketing Cookies: For showing relevant ads — never used without your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect some features of goal11.

As a goal11 user, you have a number of important rights over your personal data. These rights are recognised under international data protection regulations.

Goal11 does not retain your data longer than necessary. Each category of data has a defined retention period based on legal requirements and business purposes.

• Account information — retained for the duration of the account and up to 5 years after closure.
• Transaction Records — retained for up to 7 years as required by law.
• KYC documents — retained for 5–10 years as required by regulatory obligations.
• Cookies and session data — deleted at the end of a session or after a maximum of 1 year.
• Customer service communications — retained for up to 2 years after the issue is resolved.

After the retention period, your data is securely deleted or fully anonymized so it can no longer be linked back to you.

Goal11 strictly enforces an 18+ policy. No one under the age of 18 may register on goal11, and we do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• If there is any doubt, you may be asked to provide a national ID or birth certificate.
• If a minor registers by mistake, their account will be closed immediately.
• If you have any concerns, parents may contact us at [email protected].

Goal11 may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods.

• Via pop-up notification when you log in to the platform.
• Update notifications will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For major changes, 30 days' notice will be given before they take effect.

Continuing to use goal11 after any changes takes effect means you accept the updated policy. We recommend checking this page regularly.