Goal11 Terms and Conditions — Full Details

Goal11 (hereinafter referred to as "the Platform", "we", or "goal11") is an internationally licensed online gaming platform serving players in Bangladesh and across the world. These Terms and Conditions apply to goal11's website, mobile platform, and all related services.

Key terms used in this document are defined below. "Member" or "Player" refers to any individual registered on goal11. "Services" refers to all of goal11's gaming products, payment facilities, and support services. "Account Balance" refers to the total funds held in your goal11 account.

Goal11 reserves the right to amend these Terms and Conditions at any time. Notice of any changes will be posted on the platform, and continued use of the platform following such changes will constitute your acceptance of the updated terms.

To open an account on Goal11, you must meet the following requirements. These conditions are part of goal11's security policy and are aligned with international gaming regulations.

• You must be 18 years of age or older. Minors are strictly prohibited from opening an account on goal11.
• Online gaming must be legal in the country where you reside. Accounts registered from restricted countries will be closed.
• Each person may only register one account. If multiple accounts are found belonging to the same individual, all accounts will be permanently closed.
• All information provided at registration must be accurate and truthful. Providing false information will result in account termination.
• Goal11 may request additional documents for identity verification at any time.

You are solely responsible for the security of your goal11 account. Never share your password with anyone or allow others to use your account. Report any unauthorized access to the goal11 support team immediately.

• Accounts are for personal use only. Placing bets on behalf of third parties or lending your account to others is strictly prohibited.
• Any transaction made while logged into your account will be considered your own.
• Goal11 may suspend an account without prior notice in cases of suspected suspicious activity.
• If you forget your password, use the "Password Reset" option. No goal11 staff member will ever ask for your password.
• Inactive accounts (with no transactions for more than 12 months) may be flagged as dormant.

Goal11 supports deposits and withdrawals via popular mobile banking services in Bangladesh, including bKash, Nagad, and Rocket. All transactions are processed through a secure, encrypted system.

• The minimum deposit amount is BDT 500 and the maximum single deposit is BDT 50,000.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Withdrawals must be made using the same payment method used for the original deposit.
• Large withdrawal requests may be held pending completion of KYC verification.
• In the case of suspicious transactions, goal11 may delay payment pending an investigation.
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.

Goal11's bonuses and promotional offers are designed exclusively for our players. However, each bonus comes with its own conditions that must be met before a withdrawal can be made.

• The welcome bonus is available to new members only and applies to the first deposit.
• To withdraw bonus winnings, you must meet the specified wagering requirements (typically 20x–30x).
• Multiple bonus offers cannot be used simultaneously.
• Bonus funds are non-transferable and cannot be sent to another account.
• Any unused bonus will be forfeited once a promotional offer expires.
• Goal11 reserves the right to modify or discontinue any bonus program at any time.

All games on Goal11 use internationally certified Random Number Generator (RNG) technology, ensuring completely fair and random outcomes. This technology is regularly tested by independent third-party auditors.

• Game outcomes are entirely random. Neither goal11 nor any other party can alter the results.
• If a game is interrupted due to a lost internet connection, the result of that round will be displayed upon your next login.
• If a game is cancelled due to a technical error, all wagered funds will be refunded.
• In Live Casino games, the dealer's decision is final.
• Any technical issues with a game must be reported to support within 72 hours.

Certain activities are strictly prohibited to protect the integrity of Goal11's platform. Violations may result in account termination and forfeiture of all balances.

• Bonus abuse — claiming bonuses through multiple accounts or by providing false information.
• Collusion — attempting to manipulate game outcomes by coordinating with other players.
• Use of software or bots — playing games or attempting to access the platform using automated software.
• Money laundering — using goal11 for the purpose of laundering illicit funds.
• Chargeback fraud — filing a false chargeback claim after a payment has been made.
• Exploiting system vulnerabilities — gaining an unfair advantage by exploiting any technical flaw.

Goal11 places the highest priority on protecting your personal information. Our full Privacy Policy is available separately. The key points are summarized below.

• Your personal information is never sold or transferred to third parties.
• Payment information is protected with SSL encryption.
• Information may be disclosed to government authorities where required by legal obligation.
• To opt out of marketing communications, contact support at any time.

To learn more, visit our Privacy Policy Read.

Goal11 believes gaming should be purely for entertainment. We put player well-being ahead of business, which is why goal11 offers several responsible gaming features.

• Deposit Limits — Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Self-Exclusion — voluntarily suspend your account for a set period.
• Reality Check — receive periodic reminders of your gaming session duration.
• 18+ Policy — strict age verification measures are in place to protect minors.

To learn more, visit our Responsible Gaming View page.

Goal11 reserves the right to suspend or permanently close any account under certain circumstances. Players may also close their account at any time of their choosing.

• Violations of the Terms and Conditions may result in account closure without prior notice.
• To close your account yourself, please notify the support team in writing.
• You will be given the opportunity to withdraw any eligible balance before your account is closed.
• If an account is closed due to fraud or illegal activity, the balance may be forfeited.

Goal11 may update these Terms and Conditions at any time. Members will be notified of any significant changes. Continued use of the platform following any update will be considered acceptance of the revised terms.

If you have any questions about these terms, please contact the goal11 support team. Our support team is available 24/7 in English.